Shipping Policy

Shipping Policy

At ZALONE, we are committed to delivering your order safely and transparently. Please review our shipping terms below.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons or promotional periods, processing may take an additional 1–2 business days.

Shipping Origin

All ZALONE products are shipped directly from our international warehouses, primarily located in China.

Delivery Time
Real Delivery Timeframe

Delivery may take 15 to 60 days, depending on international logistics, customs clearance, and your local postal service.

⚠️ Important Notice:
Any shorter delivery estimates shown on the website are illustrative only and used for promotional or marketing purposes.

The official delivery period is up to 60 days.

Shipping Costs

Shipping fees are calculated at checkout based on:

Shipping promotions, discounts, or free shipping campaigns may apply to certain products or promotional periods.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to update in the carrier’s system.

Tracking may take a few days to display movement, especially before the parcel passes international checkpoints.

Delays and Liability

ZALONE is not responsible for delays caused by:

However, if your order is significantly delayed, our support team will gladly assist and investigate with the carrier.

Customer Support

📩 Shipping Support Email: support@zalone.com
📱 WhatsApp Support: +1 (343) 433-5011

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